FAQ

To earn points, purchase eligible Sungrow and Trina products through Solar Juice, or Solar Outlet.

You can spend your points on the products in the Rewards Shop.

You simply add products you would like to your cart, then convert your points into a coupon to pay for your cart at checkout.

We have a step-by-step guide on this, please check out our How It Works guide.

We will have sent you an email notification with a link to set a password and then log in. This is the accounts email listed on file with Solar Juice

You can do a search in your mail inbox for “SJ Rewards Account”. Please also check your junk inbox.

If you can not find the notification email, please contact us at info@sjrewards.com.au

This email address is the approved email address onfile, which is related to your Solar Juice account

Not all products are eligible, please contact your customer service rep for more information

Points will only be applied to the account, only after payment has been applied to your Solar Juice account. These points will then appear in the corresponding month. Example January paid invoices will appear in Februrary.

Place and order with Solar Juice directly to join the program for eligible products

No, for more information contact your Solar Juice representative

Our portal is full of new product ranges. However, if there’s a product you’d like to order and not available on SJ rewards, you can request the product by clicking here.

Yes, please send us an email with your details as well as the new email you would like to be the account’s primary email.

SJ rewards can be utilised by anyone residing in Australia (all states and territories) and will soon be opened for customers in New Zealand.

If there are any queries, you can email us at info@sjrewards.com.au and our team will respond to your queries within 24 hours.

Please submit a returns request here.